Submitted by Anonymous (not verified) on Thu, 2017-01-19 12:34
Speech with proceedings
Typically, services are co-created by service provider and customer. This paper describes an approach to account the full costs of a service considering costs at the provider side as well as on the customer side resulting in a more accurate cost model. Depending on the level of integration of provider and customer, explicit modeling of uncertainty is used to reflect the uncertainty about customer´s competences. This model may help to improve the efficiency of services and whole service systems. We evaluate the model in a scenario derived from an industrial application.
Information and Communication Technology
548 - 558
<u>J. Dorn</u>, W. Seiringer: <br>"<i>A Cost Model for Services</i>"; <br>Talk: PRO-VE 2012, Bournemouth; 10-01-2012 - 10-03-2012; in: "<i>PRO-VE 2012</i>", L. Camarinha-Matos, L. Xu, H. Afsarmanesh (ed.); Springer, Ifip Aict 380 (2012), 548 - 558.<br><br> <a href="https://publik.tuwien.ac.at/showentry.php?ID=209379&lang=2" class="publist"><i>More information</i></a><br><br>