Proceedings of the 11th International Conference on Information Technology Based Higher Education and Training
Speech with CD or web proceedings
Information and Communication Technology
Quality management procedures at higher education institutions tend to use industrial quality models to demonstrate effective performance. Such models evaluate resources and results, but fail to address the quality of the educational processes. In this paper we provide an overview of the most common quality management frameworks used in higher education institutions and discuss their application, strengths and shortcomings. Furthermore, we present the conceptual basis of a flexible assessment methodology inspired by the 360-degree feedback, that aims to circumvent the shortcomings of the previous frameworks while providing additional possibilities for result analysis.