An Approach to compute the Risk and Cost of Customer Integration during Software Engineering

Authors: 
Wolfgang Seiringer
Type: 
Proceedings contribution
Proceedings: 
Proceedings of 5th International Conference on Serviceology. Short papers and posters
Publisher: 
Onilab
Pages: 
145 - 148
Year: 
2017
ISBN: 
Abstract: 
Customer integration during service production like software engineering is mandatory. During software engineering the customer provides different types of input, which we categorize into co-production, resources and experience. Each of this input categories expresses the quality of customer input and is used to compute the risk of customer integration. Which is the risk if customers do not provide the expected level of customer input. To demonstrate the application of our risk-based approach we extended Time-Driven Activity-Based Costing (TDABC) and make a comparison with the actual results of a software company.
TU Focus: 
Information and Communication Technology
Reference: 

W Seiringer:
"An Approach to compute the Risk and Cost of Customer Integration during Software Engineering";
in: "Proceedings of 5th International Conference on Serviceology. Short papers and posters", Onilab, Wien, 2017, S. 145 - 148.

Zusätzliche Informationen

Last changed: 
16.11.2017 10:01:37
Accepted: 
Accepted
TU Id: 
260785
Invited: 
Department Focus: 
Business Informatics
Author List: 
W Seiringer
Abstract German: