A Cost Model for Services

Authors: 
Jürgen Dorn
Wolfgang Seiringer
Type: 
Speech with proceedings
Proceedings: 
PRO-VE 2012
Publisher: 
Springer
Pages: 
548 - 558
Year: 
2012
ISBN: 
Abstract: 
Typically, services are co-created by service provider and customer. This paper describes an approach to account the full costs of a service considering costs at the provider side as well as on the customer side resulting in a more accurate cost model. Depending on the level of integration of provider and customer, explicit modeling of uncertainty is used to reflect the uncertainty about customer´s competences. This model may help to improve the efficiency of services and whole service systems. We evaluate the model in a scenario derived from an industrial application.
TU Focus: 
Information and Communication Technology
Reference: 

J. Dorn, W. Seiringer:
"A Cost Model for Services";
Vortrag: PRO-VE 2012, Bournemouth; 01.10.2012 - 03.10.2012; in: "PRO-VE 2012", L. Camarinha-Matos, L. Xu, H. Afsarmanesh (Hrg.); Springer, Ifip Aict 380 (2012), S. 548 - 558.

Zusätzliche Informationen

Last changed: 
24.01.2013 13:22:21
Accepted: 
Accepted
TU Id: 
209379
Invited: 
Department Focus: 
Business Informatics
Author List: 
J. Dorn, W. Seiringer
Abstract German: