Researching Individual Satisfaction with Group Decisions in Tourism: Experimental Evidence

Authors: 
Amra Delic
Julia Neidhardt
Laurens Rook
Hannes Werthner
Type: 
Speech with proceedings
Proceedings: 
ENTER Conference, Information and Communication Technologies in Tourism 2017
Publisher: 
Springer
Pages: 
73 - 84
Year: 
2017
ISBN: 
ISBN: 978-3-319-51167-2
Abstract: 
The goal of the present study was to investigate how satisfied individuals are with the final outcome of a group decision-making process on a joint travel destination. Using an experimental paradigm (N_total= 200, N_groups = 55) it was obvious to hypothesize that individuals would especially be satisfied with the final group decision when it matched their own initial travel preference and that they would be dissatisfied in case it mismatched their initial preference. However, in addition the influence of personality and group dynamics differences (Thomas-Kilmann Conflict Mode Instrument, Five Factor Model) as well as travel types of the individual decision maker on the satisfaction level with the group decision outcome as the dependent variable were further researched. The paper concludes with implications for e-tourism, especially with regards to the development of interactive tools for group travel.
TU Focus: 
Information and Communication Technology
Reference: 

A. Delic, J. Neidhardt, L. Rook, H. Werthner, M. Zanker:
"Researching Individual Satisfaction with Group Decisions in Tourism: Experimental Evidence";
Vortrag: ENTER Conference 2017, Rome, Italy; 24.01.2017 - 26.01.2017; in: "ENTER Conference, Information and Communication Technologies in Tourism 2017", Springer, (2017), ISBN: 978-3-319-51167-2; S. 73 - 84.

Zusätzliche Informationen

Last changed: 
27.06.2018 11:25:08
Accepted: 
Accepted
TU Id: 
255440
Invited: 
Department Focus: 
Business Informatics
Author List: 
A. Delic, J. Neidhardt, L. Rook, H. Werthner, M. Zanker
Abstract German: 
The goal of the present study was to investigate how satisfied individuals are with the final outcome of a group decision-making process on a joint travel destination. Using an experimental paradigm (N_total= 200, N_groups = 55) it was obvious to hypothesize that individuals would especially be satisfied with the final group decision when it matched their own initial travel preference and that they would be dissatisfied in case it mismatched their initial preference. However, in addition the influence of personality and group dynamics differences (Thomas-Kilmann Conflict Mode Instrument, Five Factor Model) as well as travel types of the individual decision maker on the satisfaction level with the group decision outcome as the dependent variable were further researched. The paper concludes with implications for e-tourism, especially with regards to the development of interactive tools for group travel.