A Framework for Inter-organizational Performance Analysis from EDI Messages

Authors: 
Worarat Krathu
Christian Pichler
Robert Engel
Marco Zapletal
Type: 
Speech with proceedings
Proceedings: 
Proceedings of The 16th IEEE Conference on Business Informatics (CBI)
Publisher: 
IEEE
Pages: 
17 - 24
ISBN: 
Year: 
2014
Abstract: 
The evaluation of an organization's performance may also consider the assessment of inter-organizational relationships (IORs). However, the evaluation of IORs is typically based on success factors, such as trust, which are difficult to be measured quantitatively. In this paper, we present a framework supporting inter-organizational performance evaluation which integrates (i) a bottom-up approach supporting the identification of Key Performance Indicators (KPIs) from business information, event logs, as well as process models, and (ii) a top-down approach for measuring business performance on the strategic level based on the Balanced Scorecard (BSC) method. In order to prove the feasibility of the framework, we present an inter-organizational performance analysis case study of a beverage manufacturing company. The case study shows that the framework enables (i) the derivation of quantifiable KPIs from operational data and (ii) the alignment of KPIs with business objectives allowing an evaluation of IORs on the strategic level.
TU Focus: 
Computational Science and Engineering
Reference: 

W. Krathu, C. Pichler, R. Engel, M. Zapletal, H. Werthner, C. Huemer:
"A Framework for Inter-organizational Performance Analysis from EDI Messages";
Vortrag: The 16th IEEE Conference on Business Informatics (CBI), Geneva, Switzerland; 14.07.2014 - 17.07.2014; in: "Proceedings of The 16th IEEE Conference on Business Informatics (CBI)", IEEE, (2014), S. 17 - 24.

Zusätzliche Informationen

Last changed: 
29.09.2014 11:51:27
TU Id: 
228607
Accepted: 
Accepted
Invited: 
Department Focus: 
Business Informatics
Abstract German: 
Author List: 
W. Krathu, C. Pichler, R. Engel, M. Zapletal, H. Werthner, C. Huemer