Abstract:
siness process reengineering is a challenging and innovative management concept, whose application and methodology gains more and more importance not only in the fields of economy, but also of higher education. This thesis deals with different ways of business process reengineering and goes specifically into its application in the field of higher education. A business process reengineering project, applied at the Fachhochschul-Studiengang for International Business Relations in Eisenstadt, forms the main focus of the thesis and in particular the thesis examines possible answers to questions, such as:
Which processes operate in Fachhochschul-Studiengangs?,
Which of these are the decisive ones (core processes)?,
Do the processes show weak points or problems and is there potential of improvement?,
How should the processes be designed in future? and
How can the processes be supported by information technology?
